AC999 Terms and Conditions — Know Your Rights and Responsibilities

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ac999 ("ac999", "we", "us", "the Platform") governing your access to and use of the ac999 website at ac999.net, the ac999 mobile application, and all related services offered by ac999.

By accessing the ac999 platform, creating an account, making a deposit, or placing any bet or wager, you confirm that you have read these Terms in full, that you understand them, and that you agree to be bound by them. These Terms apply to all players on ac999 regardless of how they access the platform — whether through a desktop browser, mobile browser, or the ac999 Android app.

ac999 reserves the right to update or modify these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. Continued use of ac999 after any changes constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically.

To register and use ac999, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age. ac999 does not permit minors to register or use the platform under any circumstances.
• You must be accessing ac999 from a jurisdiction where online gaming is not explicitly prohibited for your personal use.
• You must not be a current employee, contractor, or immediate family member of an ac999 employee.
• You must not have been previously excluded or banned from ac999 under a self-exclusion agreement or disciplinary action.
• You must have the legal capacity to enter into a binding agreement under the laws applicable to you.

ac999 may request proof of age at any time. If a player is found to be under 18, their account will be immediately closed, all winnings will be forfeited, and any deposited funds will be returned to the original payment method after verification.

Each player is permitted to hold one account only on ac999. Creating multiple accounts — whether under the same name, phone number, payment method, or device — is strictly prohibited and will result in all associated accounts being suspended and balances forfeited.

When registering on ac999, you agree to provide accurate, current, and complete information. This includes your real name, a valid phone number, and any other details requested during the registration process. ac999 uses this information to verify your identity and process payments securely.

You are solely responsible for maintaining the confidentiality of your ac999 account credentials. Do not share your password with anyone. ac999 will never ask for your password via chat, email, or phone. Any activity that occurs under your account is your responsibility. If you suspect unauthorised access to your account, contact ac999 support immediately.

ac999 reserves the right to carry out identity verification (KYC) checks at any point. Players may be asked to submit a copy of a government-issued ID or other documentation. Failure to complete verification within the requested timeframe may result in account suspension until verification is complete.

ac999 accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳10. There is no maximum deposit limit, though large deposits may trigger additional verification steps.

Deposits are credited to your ac999 balance instantly in most cases. If a deposit does not appear within 15 minutes, contact ac999 support with your transaction reference number and our team will investigate promptly.

• All funds deposited must be from a payment method registered in your own name.
• ac999 does not accept deposits from third parties on behalf of a player.
• Deposits made in error cannot be reversed once credited to your gaming balance and used in gameplay.
• ac999 does not charge fees on deposits, though your mobile banking provider may apply their own transaction charges.

Players may request a withdrawal of their available balance at any time, subject to the conditions below. Withdrawals on ac999 are processed to the same payment method used for the most recent deposit — bKash, Nagad, or Rocket.

• The minimum withdrawal amount is ৳100.
• Withdrawals are typically processed within the same business day. During peak periods, processing may take up to 24 hours.
• Bonus funds cannot be withdrawn until the applicable wagering requirements have been fully met.
• ac999 may request identity verification before processing any withdrawal. This is a standard security measure to protect your funds.
• Withdrawals will only be sent to a payment account registered in the same name as the ac999 account.

ac999 reserves the right to delay or withhold a withdrawal if there is reasonable suspicion of fraudulent activity, bonus abuse, or a breach of these Terms. In such cases, ac999 will notify the player and conduct a review within a reasonable timeframe.

ac999 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms published alongside each promotion. The following general rules apply to all ac999 bonuses:

• All bonuses carry a wagering requirement that must be completed before any bonus-derived winnings can be withdrawn. The specific wagering multiplier is stated in each promotion's terms.
• Bonuses are credited to a separate bonus balance and are used after your real-money balance is exhausted.
• Only one bonus may be active at a time unless otherwise stated in the promotion terms.
• ac999 reserves the right to withdraw any bonus offer at any time without prior notice.
• Players found to be abusing bonus offers — including through the use of multiple accounts, coordinated betting patterns, or other exploitative behaviour — will have their bonuses voided and their accounts reviewed.
• Bonuses are non-transferable and have no cash value until wagering requirements are met.

ac999 is committed to transparent bonus terms. If you have any questions about a specific promotion, contact our support team before claiming the bonus.

All games available on ac999 — including Monster Hi-Lo, Caishen Wins, Mine, All-Star Fishing, and other instant games — operate using a certified Random Number Generator (RNG). The RNG ensures that all outcomes are completely random and cannot be predicted or influenced by any party, including ac999 itself.

By playing any game on ac999, you acknowledge that:

• Game outcomes are determined by the RNG and are final once confirmed on screen.
• ac999 publishes Return to Player (RTP) percentages for all games. These represent long-term statistical averages and do not guarantee individual session results.
• Technical malfunctions void all pays and plays. If a game freezes or disconnects mid-round, ac999 will restore your balance to the state it was in before the round began, based on server records.
• Minimum and maximum bet limits apply to each game and are displayed within the game interface.

ac999 reserves the right to void any game round where a technical error has resulted in an incorrect outcome being displayed. Players will be notified and their balance adjusted accordingly.

ac999 offers sports betting markets on cricket, football, kabaddi, and other sports. The following rules apply to all sports bets placed on ac999:

• All bets are accepted at the odds displayed at the time of placement. Odds may change before a bet is confirmed — the odds shown on your bet slip at confirmation are the final odds that apply.
• ac999 reserves the right to limit bet amounts on any market at any time.
• Bets on events that are subsequently abandoned, postponed, or cancelled will be voided and stakes returned, unless the event is rescheduled and completed within 48 hours.
• In-play bets are accepted subject to the live odds available at the time of placement. ac999 may suspend in-play markets at any time without notice.
• Winnings from sports bets are credited to your ac999 balance once the relevant event result is confirmed by the official governing body.

The following activities are strictly prohibited on ac999 and will result in immediate account suspension, forfeiture of balance, and potential legal action:

• Using automated software, bots, scripts, or any other tool to interact with ac999 games or betting markets.
• Exploiting software bugs, glitches, or vulnerabilities to gain an unfair advantage. Any winnings obtained through exploitation will be voided.
• Colluding with other players to manipulate game or betting outcomes.
• Using ac999 for any form of money laundering or financial crime.
• Creating multiple accounts to claim bonuses more than once.
• Providing false identity information or impersonating another person.
• Attempting to access another player's account without authorisation.
• Any conduct that ac999 reasonably determines to be harmful to the platform, other players, or the integrity of games and betting markets.

ac999 is committed to promoting responsible gaming among all players. Gaming should be an enjoyable form of entertainment — not a way to make money or escape personal problems. ac999 provides the following tools to help players stay in control:

• Deposit Limits: Set daily, weekly, or monthly deposit limits on your account.
• Session Time Reminders: Receive notifications after a set period of continuous play.
• Cooling-Off Period: Temporarily suspend your account for a defined period.
• Self-Exclusion: Permanently exclude yourself from ac999 if you feel you need to stop playing entirely.

To activate any of these tools, contact ac999 support or visit the Responsible Gaming page. ac999 takes all responsible gaming requests seriously and will action them promptly. Players who have self-excluded will not be permitted to re-register during the exclusion period.

All games and betting services on ac999 are strictly for players aged 18 and above. ac999 actively monitors for signs of problem gambling and may proactively reach out to players who show concerning patterns of play.

ac999 collects and processes personal data in accordance with its Privacy Policy. By registering on ac999, you consent to the collection and use of your personal data as described in that policy.

ac999 uses your data to verify your identity, process payments, provide customer support, and improve the platform. ac999 does not sell your personal data to third parties. Data is shared only where required for payment processing, identity verification, or legal compliance.

All data transmitted between your device and ac999 is encrypted. ac999 stores player data securely and has maintained a clean security record since the platform launched in 2019.

To the fullest extent permitted by applicable law, ac999 shall not be liable for any indirect, incidental, special, or consequential losses arising from your use of the platform, including but not limited to:

• Loss of winnings due to technical faults beyond ac999's reasonable control.
• Interruptions to service caused by internet connectivity issues on the player's side.
• Losses resulting from a player's failure to comply with these Terms.
• Any third-party actions that affect the platform's availability.

ac999's total liability to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim. Nothing in these Terms limits ac999's liability for fraud or wilful misconduct.

ac999 reserves the right to amend these Terms and Conditions at any time. When material changes are made, ac999 will notify registered players via the contact details on their account — typically by SMS or in-platform notification. The updated Terms will also be published on this page with a revised date.

If you do not agree with any changes to the Terms, you should stop using ac999 and contact support to close your account. Continued use of ac999 after the effective date of any changes constitutes your acceptance of the revised Terms.

If you have any questions about these Terms and Conditions, or if you need clarification on any point before registering, please contact the ac999 support team. Our team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly within the ac999 platform after login
• Response Time: Most queries are answered within 30 minutes

For responsible gaming support, visit the dedicated Responsible Gaming page. For general platform questions, the FAQ page covers the most common topics.