AC999 Privacy Policy — How We Protect Your Personal Data

AC999 ("ac999", "we", "us", "our") operates the online gaming and sports betting platform at ac999.net, along with the ac999 mobile application and all associated services. This Privacy Policy describes how ac999 collects, uses, stores, and protects the personal data of players and visitors ("you", "your") who access or use the ac999 platform.

We understand that privacy is important to our players in Bangladesh. When you register on ac999, deposit funds, place bets, or simply browse the platform, you are trusting us with your personal information. We take that trust seriously. This policy is written in plain language so you can understand exactly what happens with your data — no legal jargon, no hidden surprises.

This Privacy Policy should be read alongside the ac999 Terms and Conditions. Together, these documents form the complete agreement between you and ac999 regarding your use of the platform.

ac999 collects personal data in two ways — information you provide directly, and information collected automatically when you use the platform. Here is a breakdown of what we collect and why:

ac999 does not collect sensitive personal data such as racial or ethnic origin, political opinions, or health information. We collect only what is necessary to run the platform safely and legally.

ac999 uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your ac999 account, including password resets and account recovery.
• Payment Processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Identity Verification: To confirm that you meet the minimum age requirement of 18 years and to comply with anti-money laundering (AML) obligations.
• Game Operation: To run games fairly, record outcomes, and resolve any disputes about game results or bet settlements.
• Fraud Prevention: To detect and prevent fraudulent activity, bonus abuse, and any other conduct that violates the ac999 Terms and Conditions.
• Responsible Gaming: To monitor gaming patterns and identify players who may need support, and to action self-exclusion or limit requests.
• Customer Support: To respond to your queries, complaints, and feedback in a timely and effective manner.
• Platform Improvement: To analyse how players use ac999 and make improvements to the platform, games, and user experience.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and bonus information.

ac999 does not use your data for automated decision-making that produces legal or similarly significant effects without human review.

ac999 processes your personal data on the following legal grounds:

• Contract Performance: Processing your registration data, payment information, and gaming activity is necessary to fulfil our contract with you as a player on ac999.
• Legal Obligation: Identity verification and transaction monitoring are required to comply with applicable anti-money laundering and know-your-customer regulations.
• Legitimate Interests: Fraud detection, platform security, and responsible gaming monitoring are carried out in the legitimate interests of ac999 and our player community.
• Consent: Where we send you promotional communications or use non-essential cookies, we do so only with your explicit consent. You may withdraw consent at any time.

ac999 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment Processors: Your payment details are shared with bKash, Nagad, and Rocket solely to process your transactions. These providers have their own privacy policies and security standards.
• Identity Verification Providers: Where required, we use third-party KYC services to verify your identity documents. These providers are contractually bound to handle your data securely.
• Game Providers: Some games on ac999 are provided by third-party game studios. These providers may receive anonymised gameplay data to operate their games and detect cheating.
• Legal and Regulatory Authorities: ac999 will disclose your data to law enforcement or regulatory bodies where required by law, court order, or to protect the rights and safety of ac999 and its players.
• Business Transfers: In the event of a merger, acquisition, or sale of ac999, your data may be transferred to the new entity. You will be notified of any such change.

ac999 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit ac999.net.

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of essential cookies.
• Analytics Cookies: Help us understand how players navigate ac999 so we can improve the platform. These are only set with your consent.
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalise your experience.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to use the core ac999 platform. Note that disabling essential cookies may prevent you from logging in or using certain features.

ac999 takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse:

• All data transmitted between your device and ac999 is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms — ac999 staff cannot see your password.
• Player financial data is stored in isolated, access-controlled environments separate from general platform data.
• All internal access to player data is logged and subject to regular audit.
• ac999 conducts regular security assessments and penetration testing to identify and address vulnerabilities.
• Two-factor authentication (2FA) is available for all ac999 accounts and is strongly recommended.

While ac999 takes every reasonable precaution, no online platform can guarantee absolute security. If you suspect that your ac999 account has been compromised, contact our support team immediately and change your password.

ac999 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with legal obligations and resolve any disputes. Specific retention periods are as follows:

• Account and Registration Data: Retained for the duration of your account and for up to 5 years after account closure, as required for AML compliance.
• Transaction Records: Retained for a minimum of 5 years in accordance with financial record-keeping requirements.
• Gaming Activity Logs: Retained for 2 years after the relevant gaming session to support dispute resolution.
• Support Communications: Retained for 2 years after the query is resolved.
• Identity Verification Documents: Retained for 5 years after account closure or as required by applicable law.

When data is no longer required, ac999 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

As a player on ac999, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].

ac999 will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. There is no charge for exercising your rights.

ac999 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on ac999, please contact us immediately at [email protected]. We will investigate and close the account promptly, returning any deposited funds to the original payment method.

ac999 uses age verification checks during registration and may request additional proof of age at any time. Any account found to belong to a minor will be closed immediately and all associated data will be deleted in accordance with our data retention policy.

ac999 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via SMS or in-platform notification and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of ac999 after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with any changes, please stop using ac999 and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how ac999 handles your personal data, please get in touch with our team:

• Email: [email protected]
• Live Chat: Available within the ac999 platform after login, 24 hours a day, 7 days a week
• Response Time: Privacy-related queries are typically answered within 24 hours

For questions about responsible gaming, visit our Responsible Gaming page. For general platform questions, the FAQ page is a good starting point.